Privacy Policy
This website is owned and operated by Talking Issues Limited. For more information about our company please see the
About Talking Issues page.
Talking Issues is committed to safeguarding the privacy of users of this website,
whilst ensuring that you receive a high quality service. Please read the following
privacy policy to understand how we use and protect the information that you provide.
If you have any queries or concerns regarding these practices, please contact us
by e-mailing:
Please note that by visiting and using this website you are agreeing to the use
of your personal information as described in this Privacy Policy.
1) The information that we collect and how we use it
We collect personal information from you when you:
- Register with the website on the ‘My Account’ page
- If you register via this page, we collect personal information such as your name
and e-mail address. This is used to personalise the service that you receive, for
example by recognising you when you return to the website;
- If you go on to place an order, we will also collect your telephone number and your
address. We use this information and the information you provide when you register
to progressmy your order;
- If you pay for your order on our website, your payments are processed through a
secure server by HSBC on our behalf. This means that you are transferred direct
to HSBC to provide your payment details and we do not see or store your payment
details. Please see the HSBC section for further details about how this information
is handled.
2) Information sharing and disclosure
2.1. We do not sell or rent your personal information. We may,
however, give information about you to the following, for the express purposes as
set out below:
If you register with the website:
- to our employees and agents for them to administer any accounts or services provided
to you through the website
If you place an order with us:
- to our employees and agents for them to administer any accounts and services provided
to you through the website, for example customer services
- to the publishers of the print editions of the books and magazines sold on the website,
in each instance only if you expressly consent for such information to be given
If we do give your information to the third parties set out above, we always require
they adhere to the same security procedures that we follow ourselves.
Transfer
Lastly, if ownership or operational control of all or part of our website were transferred,
whether as part of the sale of talking issues’ business or otherwise, we may disclose
your personal information to the transferee. If that happens, we would require them
to use your information in a way that is consistent with this Privacy Policy.
3.1. If you pay for audio material over this website, we use HSBC
, to process your payment. HSBC operates a secure server to process your payments
details. They encrypt your credit or debit card information and authorise payment
directly. This means that your credit card or debit card details are never revealed
to us. Please read their privacy policy to see what security measures they have
in place and how they treat your information.
4) Aggregated information
4.1. We may share non-personal aggregated statistics data about
visitors to this website and sales and traffic patterns with our publishing partners
and other third parties. Just to be clear, this information does not identify users
in any personal capacity; it just gives generalised information about the users
of our website.
5) Cookies and other tracked information
5.1. While on the website, certain information is automatically
logged about how you are using the website. This information may include the URL
of the website which linked you to this website, your IP address and the pages you
visit while on the website. The IP address indicates the location of your computer
on the internet. IP addresses are not used to track your session and are not linked
to anything personally identifiable.
5.2. A feature known as a cookie is also used. A cookie is a small
data file that resides on your computer which allows us to recognise you as a user
when you return to the website using the same computer and web browser. The cookies
and other automatically tracked information are used:
- to automatically access your previously stored account information and deliver a
more personalised shopping experience;
- to help us better understand how users use the website so that we can administer,
support and improve the website and the services that we offer;
- to contact you for the purpose of confirming your registration details in the event
that you forget your password.
Most browsers are set up to accept cookies, but you can configure your browser to
refuse cookies or to notify you when you have received one. If you want to stop
cookies being stored on your computer in future, please refer to your browser manufacturer's
instructions by clicking "Help" in your browser menu. Further information on deleting
or controlling cookies is available at http://www.aboutcookies.org/. If you reject
cookies though, the website will not recognise you and so you will not be able to
register to use the website, place an order, nor view your account details.
6.1. This website contains links to third party websites that are
not subject to this privacy policy. Read the Terms of Use for further information
on these links. We strongly recommend that you read the privacy policy of any such
websites that you visit.
7.1. As required by the UK Data Protection Act 1998, we follow
strict security procedures in the storage and disclosure of information which you
have given to us, to prevent unauthorised access. In particular, we use Secure Sockets
Layer (SSL) to encode your personal information . SSL encrypts your contact details
and your password as it travels through the Internet. Encryption creates billions
of code combinations to protect each transaction made on the website, so your details
cannot be viewed by anyone else using the internet.
7.2. Despite using this technology, we cannot guarantee the security
of the information that you disclose to us. You accept the inherent risks of providing
information and dealing on-line and will not hold us responsible for any breach
of security unless this is due to our negligence or wilful default.
7.3. If you have any further concerns about security, please email
us at:
8) Updating account information
8.1. If you want to update or change any information in your account,
please log in to your account as usual and then click on the My Talking Issues page
to update your details.
9) Right to see your information
9.1. Under the Data Protection Act 1998 you have the right to see
the personal information that we hold about you, whether collected through your
use of this website or through any communications that you have had with us. You
will need to provide us with a written request and pay a small fee. If you have
any queries about your right or wish to make such a request please contact us by
e-mail at or by post addressed to the Privacy Officer, Talking
Issues Ltd, Audio House, Unit 1, Ashman’s Yard, Locksbrook Trading Estate, Bath
BA1 3EH.
10.1 This policy may change from time to time. If we do make changes
to it, we will post them on this page so that you are always aware of the information
that we collect, how we use it, and under what circumstances we disclose it. These
changes will have immediate effect.
Last updated: 17 September 2007