Privacy

This website is owned and operated by Talking Issues Limited. For more information about our company please see the About Talking Issues page.

Talking Issues is committed to safeguarding the privacy of users of this website, whilst ensuring that you receive a high quality service. Please read the following privacy policy to understand how we use and protect the information that you provide.

If you have any queries or concerns regarding these practices, please contact us by e-mailing: info@talkingissues.com

Please note that by visiting and using this website you are agreeing to the use of your personal information as described in this Privacy Policy.

We collect personal information from you when you:

• Register with the website on the ‘My Account’ page
• If you register via this page, we collect personal information such as your name and e-mail address. This is used to personalise the service that you receive, for example by recognising you when you return to the website;
• If you go on to place an order, we will also collect your telephone number and your address. We use this information and the information you provide when you register to progressmy your order;
• If you pay for your order on our website, your payments are processed through a secure server by HSBC on our behalf. This means that you are transferred direct to HSBC to provide your payment details and we do not see or store your payment details. Please see the HSBC section for further details about how this information is handled.

2.1 We do not sell or rent your personal information. We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer
• To provide you with the information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
• To carry out our obligations arising from any contracts entered into between you and us (which includes administering any accounts and services provided to you)
• To allow you to participate in interactive features of our service, when you choose to do so
• To notify you about changes to our services

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

We may also use your data, or permit selected third party publishers and agents to use your data, to provide you with goods or services which may be of interest to you an we or they may contact you about these by post. If we do give your information to the third parties set out above, we always require they adhere to the same security procedures that we follow ourselves.

If you do not want us to use your data in this way, or to pass your details to third parties for marketing purposes, please email us at info@talkingissues.com or write to us at Taking Issues Ltd, 1 Ashman’s Court, Locksbrook Trading Estate, Bath, BA1 3EH.

3.1. If you pay for audio material over this website, we use HSBC , to process your payment. HSBC operates a secure server to process your payments details. They encrypt your credit or debit card information and authorise payment directly. This means that your credit card or debit card details are never revealed to us. Please read their privacy policy to see what security measures they have in place and how they treat your information.

4.1. We may share non-personal aggregated statistics data about visitors to this website and sales and traffic patterns with our publishing partners and other third parties. Just to be clear, this information does not identify users in any personal capacity; it just gives generalised information about the users of our website.

5.1. While on the website, certain information is automatically logged about how you are using the website. This information may include the URL of the website which linked you to this website, your IP address and the pages you visit while on the website. The IP address indicates the location of your computer on the internet. IP addresses are not used to track your session and are not linked to anything personally identifiable.

5.2. A feature known as a cookie is also used. A cookie is a small data file that resides on your computer which allows us to recognise you as a user when you return to the website using the same computer and web browser. The cookies and other automatically tracked information are used:

• to automatically access your previously stored account information and deliver a more personalised shopping experience;
• to help us better understand how users use the website so that we can administer, support and improve the website and the services that we offer;
• to contact you for the purpose of confirming your registration details in the event that you forget your password.

Most browsers are set up to accept cookies, but you can configure your browser to refuse cookies or to notify you when you have received one. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. Further information on deleting or controlling cookies is available at http://www.aboutcookies.org/. If you reject cookies though, the website will not recognise you and so you will not be able to register to use the website, place an order, nor view your account details.

6.1. This website contains links to third party websites that are not subject to this privacy policy. Read the Terms of Use for further information on these links. We strongly recommend that you read the privacy policy of any such websites that you visit.

7.1. As required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given to us, to prevent unauthorised access. In particular, we use Secure Sockets Layer (SSL) to encode your personal information . SSL encrypts your contact details and your password as it travels through the Internet. Encryption creates billions of code combinations to protect each transaction made on the website, so your details cannot be viewed by anyone else using the internet.

7.2. Despite using this technology, we cannot guarantee the security of the information that you disclose to us. You accept the inherent risks of providing information and dealing on-line and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

7.3. If you have any further concerns about security, please email us at: webmaster@talkingissues.com or info@talkingissues.com.

8.1. If you want to update or change any information in your account, please log in to your account as usual and then click on the My Talking Issues page to update your details.

9.1. Under the Data Protection Act 1998 you have the right to see the personal information that we hold about you, whether collected through your use of this website or through any communications that you have had with us. You will need to provide us with a written request and pay a small fee. If you have any queries about your right or wish to make such a request please contact us by e-mail at or by post addressed to the Privacy Officer, Talking Issues Ltd, Audio House, Unit 1, Ashman’s Yard, Locksbrook Trading Estate, Bath BA1 3EH.

10.1 This policy may change from time to time. If we do make changes to it, we will post them on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. These changes will have immediate effect.

Last updated:  20th April 2010